Refund & Cancellation Policy

This policy describes how cancellations and refunds work for GymSaaS subscriptions.

1. Free Trial

Every plan starts with a free trial. No payment is taken during the trial, and you can stop using the Service at any time during the trial at no cost.

2. Cancelling a Subscription

• You can cancel your subscription at any time from your account dashboard.
• Cancellation stops future renewals. Your plan remains active until the end of the billing period you have already paid for.
• No further charges are made after cancellation takes effect.

3. Refunds

• Duplicate or erroneous charges — if you are charged in error (for example a double charge), contact us within 7 days and we will refund the erroneous amount in full.
• Partial periods — we do not provide pro-rata refunds for unused time in a billing period after cancellation, except where required by law.
• Approved refunds are processed to the original payment method within 5–7 business days of approval (bank processing times may vary).

4. How to Request a Refund

Email us via the contact page with your registered email and the transaction reference shown in your billing history. Every charge on your account is visible in your billing log inside the app.

5. Questions

If anything about a charge is unclear, contact us — our billing log records every action on your account in plain language, and we will walk you through it.